Customer Service:
Although Customer Service is not listed as a tenet of our practice we would not be in business without taking care of our great clients. Boen Signature Construction Services, LLC has received customer service awards from Houzz.com since our inception on their website. Houzz focuses on residential construction and remodeling projects. Here are some testimonials to our excellent services:
“We couldn’t be happier with our new casita. Jake achieved a design and built a home for us under 900 square feet that doesn’t feel cramped, includes all our “wants,” and looks beautiful. Jake overcame many challenges during the planning and construction: attaining HOA and county permits to attach the home to our daughter’s house, communicating with us who live 2200 miles away, and dealing endlessly with our changing requests, additions, and deletions well into the construction phase! Throughout, Jake has maintained a most professional bearing. He is ever patient, understanding and accommodating. He is interested only in designing and building the house that the client wants, not one he thinks the client should want! We really appreciate how he listened to our requests and seemingly did the impossible to fulfill them. Jake is truly client-focused. Jake has been an outstanding general manager of the subcontractors. We especially appreciated how he worked with the painters to achieve the look we wanted, going beyond the norm to guarantee we were happy. We also felt Jake knew the best contractors to pick for our project. We did not want to spend over $ (redacted amount) for the house, but didn’t want to settle for “builder’s grade” materials either. We were able to achieve both. The kitchen cabinets, for instance, were considered a step up from basic, but are absolutely stunning. They look like hickory, but are white oak. When we decided to have Jake build the house after seeing his plans, he was able to draft a bid that fit our budget by allowing us to handle some of the purchasing and shaving his profit. We couldn’t believe just how involved Jake was with the day-to-day building. One night, Jake face-timed us from the casita as he was fine-tuning something so that a contractor could start work the next day. He wanted to make certain that a piece of furniture we had shipped out there was properly aligned with a pony wall that would join it with a cabinet to form an island. Jake is not one to casually say or think that something will be “fine.” He makes certain that measurements are exact and that the the final result meets the client’s expectations. We are so thankful that we hired Jake for both the design and the building of our casita. He thought of elements we didn’t even know we wanted. He designed the garage which attaches to our daughter’s house to utilize an otherwise overlooked and possibly troublesome area to create a huge storage space. His electrical contractor added distinctive features that truly elevate the design. We highly recommend both In Place Architecture, PLLC and Boen Signature Construction Services, LLC”
– M. Medicus
“Jake is knowledgeable, courteous and respectful. From the design through completion, Jake is always right there when you need him.”
- R. Bowen
Additional references can be furnished upon request.